Motive Academy
Motive Academy
Author Extras , Continuing Education ,

Troubleshooting for Authors

This course is for Authors that would like to strengthen their diagnosis, and self-resolution skills.  This course will delve into a range of troubleshooting best practices and examples from basic to advanced level.    

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Cat

About This Pathway

Level: Core
Time to Completion:
Prerequisite: Author Core Learn

Learning Objectives

Learners will be able to:

  • Define Motive’s 3-Step Process for Troubleshooting in Storyflow
  • Demonstrate understanding of Troubleshooting by completing Basic, Intermediate, and Advanced level troubleshooting scenarios
  • State when and how to contact Motive Support for Troubleshooting assistance

Course Content

About Instructor

Cat

Cat Hillier is the Head of Customer Support at Motive. Cat's background includes a decade of working in customer-focused roles in tech startups with a focus on building out a diverse offering of customer training materials. Cat's passion for delivering a superior customer experience comes through in everything she works on.

12 Courses

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Course Includes

  • 14 Lessons
  • 3 Quizzes